Care Pal® Remote Patient Monitoring System
Q1. What should I do if I forget my password? Can I change my user name? How do I add another user?
A1.
Please contact customer service for assistance.Q2. My blood pressure exceeded the warning level, but my family did not receive the e-mail notification?
A2.
1. Please check the e-mail address under setting menu. 2. Please check the internet connection.Q3. My Bluetooth device is connected but the screen still appears in the Receiving Data step. What s
A3.
1.Please restart the device.
2.Please check connection setting and make sure the model is correct.
Q4. What should I do if I can not receive messages?
A4.
Please check the network setting. If it connects to the internet but still having problems, kindly contact customer service for assistance.Q5. Why are the device icon appeared in gray after I login?
A5.
The preset value does not include device setting. Please set your connection method under the setting menu.Q6. Why is the user icon appeared in gray color? No response when I press the buttons?
A6.
Preset value has no user function to choose from. Please contact customer service for assistance.Q7. What should I do if my device is having problem connecting to Care Pal?
A7.
1.Please check if Care Pal supports the device.2.Please check if the connection setting is correct.
3.Please check if the network connection of the device ( If you are using Bluetooth device, please make sure Bluetooth is turned on)
Q8. What should I do if I have problems uploading the data?
A8.
1.Please check network setting •Check network cable (Ethernet) if is connected properly •Check the wireless network platform if is working properly • Check the phone line connection2. If you still have problems uploading the data, please contact customer service.